very nice service from schedule to real fixing. Two technicians are professional and provided good suggestion for the fixing. They arrived on time and did as all planned. I wlll consider their service next time
I was drawn to Izzy’s from the many positive reviews here and, after using their service, I understand why they have so many rave reviews. I called with what I thought was a leaking toilet on Wednesday evening and spoke to a very positive, upbeat, courteous, and professional member of their office, Allie. Our problem was not an emergent situation, but they set an appointment for Friday between 3 and 6 PM and said they would call when they were in route.
The call came at 3:16 PM and they were here by 3:30. After a brief discussion of what I thought the issue was, they went upstairs, removed the toilet, found the leak, and repaired it. They were in and out within an hour. They were courteous, patient, professional, and clean Leaving the bathroom looking exactly as I had set it up for them. Both workers, Yung and Chris wore masks the entire time they were in the house and respected social distancing during the current pandemic.
Overall this was as positive an experience as you can possibly have when you call someone with a leaky toilet. I would recommend Izzy’s and will definitely call them again in the future if I have another need for a plumber.
Our CO alarm went off at 1230 am. What a nightmare. Hours later it was discovered that is was the hot water heater. That morning I had to find someone to service our hot water heater....and fast. I was so nervous about CO making our family sick. I called Izzys (found on Facebook reviews) and they were out within two hours. They gave me the relief I needed!! Fixed our problem and even went a step further to let us know our exhaust pipe was out of code. They gave us a reasonable quote and fixed it on the spot as well as the initial problem with the CO. They crew were very professional, knowledgeable and helpful. I was so grateful to them!! Definitely recommend Izzy’s!!! We will definitely be Recommending them when we can and calling them again if we need. Thank you again Izzy’s Plumbing!! You certainly saved the day!!
I asked my neighbors to recommend a plumber. To my surprise my two neighbors recommended the same, Izzy’s. I am very satisfied about their service. They do care about their customers and do their best to meet my need. They did excellent job.
I decided to give this company a try based on a review I came across on Nextdoor Grant Ave. I am so glad that I did. When I called to make my appointment I was given an arrival time window of 9AM-12PM. I was sent a text when the technicians were en route and once they arrived. The technicians were very knowledgeable, courteous and friendly. I had a toilet and utility tub installed in my basement. The job was done neatly and they also took away the old tub and toilet as well as packaging that the new items were in. The pricing was fair. It is almost always scary trying something out for the first time because you don’t know the outcome. All I can say is “I am a satisfied customer” and will do business with this company in the future again.
Same day service for a leaking hose Spigot, the guys did meticulous Measurements And were able to find the Connection which was hidden in our ceiling. They cleaned up and left the area Pristine. Thanks guys!
Izzy was extremely professional, great communication with arrival times and who will be working. Workers were professional, clean And did a great job. Highly recommend them and will use them in the future
I felt comfortable knowing that I was treated like a person. The technician understood my request and performed the service that I needed not looking to up sale me on other services. They also made sure that when the job was complete they had me inspect the work that was performed and ask any questions they made sure all questions were answered and that I was satisfied
I have gone through way too many plumbers with lacklustre results, professionalism and reliability. Izzy and his team are awesome. They put me at ease, brainstormed solutions that fit my budget and vision in my kitchen and shower, and were extremely friendly from beginning to end! I could go on, but suffice to say, Izzy's the guy to call for plumbing and AC.
I wish I could give this review negative stars for their rudeness, blatant lack of professionalism, and extortion. I had a waterproofing company do some work in my basement and in the process damaged a pipe on a baseboard heat unit causing it to drip and slowly leak. The waterproofing company agreed to pay for the repair and asked that we forward them the bill. My wife and I contacted this company to have them take a look at it and let us know what needs to be fixed. Prior to coming to our house they never told us payment would be due on site and never informed us of a fee of any kind for them to come out. My wife was home when the technician arrived to assess the situation and confirmed the source of the issue. He then told my wife that he needs to get a part from his truck so he can present different options for fixing the leak. He parked his truck in sight of our doorbell camera which confirmed that he sat in his truck for 30 minutes before coming back in to present the options. When he did return, he did not have anything else on him and the “let me get a part from the truck” was just a ruse to hang out in his truck and do nothing. He then told my wife that he can either cut and replace that part of the connection for $500+ or he can simply tighten the loose clamps for $250 + tax to which she responded “wow, that’s a lot” and he stated that this is their flat hourly rate. Hourly flat rate?! So far he had not done anything for 30 minutes and I was paying for his time. The fee was not broken down or explained to indicate how they arrived at this number, just that this is what it is. Needing the issue fixed, my wife agreed to have them do the work. At that time, he told her he needed to go back to the office to get the proper tools and would return shortly since their office was only a few minutes away. Hard to believe that as a plumber, he did not have a clamping tool in the work van he arrived in. He left and came back 30 minutes later. My wife gave him some space to work and went upstairs. She heard him working for about 5 minutes and then silence. After 30 minutes she went to check on him and found him sitting next to the pipe looking at his phone. When she asked him how everything was going, he said he was just making sure it stopped leaking.
When he was leaving he told her she had to pay on the spot. She again explained the waterproofing company is paying for it and asked that they send a bill. That's when he called his boss who then called my wife.
The boss turned out to be the owner of the company. When he called my wife, she explained the situation and again asked that they send her a bill. He was very demeaning, aggressive, and rude on the phone. He told her that our situation was not their problem and they do not deal with third parties. She explained that they would not have to deal with the third party and that we would do that and make sure they were paid for their services. At this point, he told her that she had to pay on the spot or he would call the police. The POLICE!?! For what??? Pretty bold to threaten my wife when she was home alone and not feeling well. They were kindly asked multiple times to send a bill and escalated the situation to calling the police to get their money right away. Police are not and should not be involved in something like this. This would be a civil proceeding in a courtroom, not a criminal one, but there is nothing civil about this company. I will be telling everyone in need of plumbing services to NEVER use this company. I have hired so many different companies over the years for different jobs and no one has ever demanded payment in this manner, on the spot, and threatened to call the police if we did not pay up. I will be posting this review on as many consumer websites as I can find so that the public is informed of these practices. Do not be fooled by the good reviews like we were!!! I will also be filing a formal complaint with the Office of Consumer Affairs. I am sure the Board would like to investigate these practices in a formal setting...AVOID AVOID AVOID
We had Izzy install a kitchen faucet we bought from Home Depot. Two weeks later the escutcheon started leaking surface water down under the sink. I texted Izzy and he came back the next day to caulk the escutcheon. New faucets should be purchased from plumbing stores not Home Depot.. faucets are not made equally even if they look the same. Izzy is very responsive very professional. They stand by their work. Would highly recommend them.
My air conditioning unit died right before a big heat wave this summer. I called Izzy's upon a friend's recommendation and they sent out their technician Joe that same day. It was a big job as my unit had never been serviced before since its installation 20 years ago, but he had it replaced in record time! Not only was the service prompt and at a very reasonable price, but everyone that I spoke to at this company was extremely friendly and caring. I am a customer of theirs for life now!
I called Izzy in the morning and in less than an hour, he had someone at my house to troubleshoot and eventually replace my hot water heater. Izzy showed up as well and collectively they completed the job in rapid and cost effective fashion. Thank you Izzy and Yung!
First Izzy on his team do a thorough checked of my AC, hot water boiler and furnace and make recommendation and point out where all the issues are. My only choice was to take care of what they recommend. Great Job.
Everything is terrific and we really appreciate your quick response, professionalism and attention to detail.
During these difficult times my wife and I also admire your concern for our safety with shoe covers, gloves and masks.
Thank you very much,
Lois and Dennis
Izzy wasn't the cheapest number we got for the job, but they were responsive and showed up when they said, no BS. Izzy himself explained what they were going to do and lived up to his word. I would highly recommend using them for your plumbing needs. He will be my go-to for any other issues that I may run into with my commercial building. Thank you Izzy and team.
Izzy’s plumbing is the only company we use for our plumbing & heating needs. Izzy is honest, friendly, punctual and the work speaks for itself. Pricing is fair and all work is done efficiently and effectively. Thank you Izzy for always be here for us when we need you! We 100% recommend!!
Will never call another plumber!! I've had far too many instances in the past where I had to repeatedly call my plumber back for the same job not long after he left with the issue reoccurring. You won't have that problem with Izzy's Plumbing. Once he finds the problem he addresses the origin of the problem so that it is fixed correctly. You won't find just simple patchwork that will shortly fail you with this man. Truly a blessing to have found him!
I reached out to Izzy’s because of the outstanding reviews. Initially, I understood why! They were easy to schedule, responsive via text, listened to my issue and suggested I needed a chimney/vent company instead of them. Izzy himself even reached out to me. AWESOME!
So why the 1 star?
They suggested I reach out to A1 construction. When I shared my detailed quote from A1, they would not comment on the cost. I refuse to do business with anyone who is not truly customer centric and who may end up costing me lots of $$ than I need to spend.
Best experience with a heating company that we've ever had. Izzy and Yung were professional, knowledgeable and took the time to explain everything to me as they were working on our heating system. We will always use Izzy's for all of our plumbing and heating needs from now on.
We had some plumbing issues in the basement of our 2 family rental in Highland Park. We had used Izzy & co previously & were well-satisfied. I am pleased to give the same review once more. He did the work in a timely & efficient manner. He worked well with the tenants. This time, we were in the process of having a new dryer installed as well. There were a few hitches & although it was not a part of his work project, Izzy pitched in & helped us greatly. May I give him & his crew 6 stars? They deserve it. I will be contacting him in the future with all our heating & plumbing concerns.
I've called Izzy's 4-5 times now for both heating and plumbing issues - showers, toilets, water heaters & steam heating radiators, etc. He and his staff are great - prompt, courteous & skilled at what they do. One time I had to call back because a leak came back... They came out right away and fixed it without any hassle. Really appreciate their great customer service.
They also have a great payment and invoice app they use on iPads. Makes the whole process super simple and transparent!
Izzy and team are outstanding!!!! The professionalism, knowledge, and integrity provided is beyond any other in their industry. They are not only high quality in their craft, the customer service is exceptional also. I would absolutely and continuously recommend Izzy's Plumbing & Heating. The Best!!!!!!!!
We have used Izzy's Plumbing & Heating several times during the past all with excellent results. This time Izzy & Yung replaced a toilet for us. They did an outstanding job! Friendly and reliable service! Great customer service! Highly recommend Izzy's Plumbing & Heating!
My central air stopped blowing cold air. Izzy was recommended by a friend. They came out the same day and took the time to explain all our options. Unfortunately the unit was 21 years old and needed to be replaced. They had the new unit at my house and installed the same day. Izzy and his team were very professional, neat and we felt pricing was very fair. Joe did the majority of the installation and was amazing. What I really appreciated was Izzy the owner was on top of the job and checked every detail of the installation before leaving. I wouldn’t call anyone else.
Izzy's Plumbing & Heating provides excellent service. They are attentive to details, respond in a timely manner, and provide high quality work. We have used Izzy's Plumbing & Heating for quite a few years and will continue to call on Izzy for any plumbing or heating concerns.
My air condition was down at 1 PM for the first time since installation today. I decided to call local Izzy's Plumbing &Heating based on excellent Google reviews. Here are my experience.
1.The lady who took my call arranged a technician to come within one hour. she also kindly told me the diagnosis will cost $117.
2. Technician Joseph is very skill and friendly. He spent about one hour to do the diagnosis, replace a capacitor and refill 3 Lb of Freon and get my air condition system running again.
1. I wish Joseph can provide me with a itemized work order including price related to the works involved right after diagnosis. He showed me the broken capacitor. when I asked the cost of replace it, he replied five four something, I said it is OK, thinking it is $54.
2. The cost is on high side. considering retail price for the identical capacitor is $15 and 3 lb of R-410A cost $15, time involved: about one hour on side. The total bill was $581 including tax.
Fantastic experience! The plumbing team was excellent at solving our problem and installing a new hose bib on the outside of our house. They were conscientious, neat, expedient and friendly. They brought me to the two work areas and told me what they were going to do and when finished showed me that they did as they said. Everything works great...we are extremely happy with them and highly recommend them!!! And guess what? They are also reasonably priced. I will certainly be using this company for all my plumbing needs among other things that they do.
Izzy's attention to detail and quality of work is outstanding and like no other. We had multiple quotes for our job, and his was by far the best price. His answering service was personable and kept me up to date on where the team was and when they were going to get there. When he arrived to do the work, he was courteous, friendly and ready to diagnose my system. He found issues I had no idea I had, and upon correcting them, have made such a difference in our system! I would highly recommend this company!
This is the second time we used Izzy and like the last time he did an outstanding job. He takes the time to listen to your issues and than takes action. We will continue to use him for all our future needs.
Izzy provides professional plumbing service. He sends text/email messages to confirm appointments and arrival times. He works neatly and restores his work area to the pre-arrival condition. His work product is as promised, in terms of both quality and cost.
IZZY has been only plumber I've used in last 5 years. He and his crew are professional, arrive on time, quote price upfront and never disaapoint.
He serviced an abandon home on short notice in our area that saved us thousands.
Hard working, knows his craft and fair- a hard combination to beat!
Our boiler called it quits in early December 2018. Izzy and Bryan worked tirelessly to quickly get the heat back on. The installation is a work of art. Izzy's estimate was lower than the cost-co certified agent, and the boiler is so efficient, our heating bills dropped dramatically.
I was replacing my shower massage and couldn't get the last piece off the shower arm. I was afraid I would break the pipe if I kept trying to loosen the remaining piece. Asked my cousin to help and he suggested I call Izzy. I called late yesterday afternoon and scheduled a technician for this morning. He took care of the problem quickly and neatly. However, between when I scheduled the appointment and when he arrived, I remembered three other "little" plumbing problems I needed someone to look at. I told him I understood if he couldn't look at them today, but he checked out all three. I know he spent far more time with me than he had planned. He explained what I needed for each of the "little" problems and gave me a ball park estimate for each. I am very pleased with the service Izzy's provided. The technician was courteous, helpful, and did a great job. He looked at the other plumbing issues I have and did a thorough job of diagnosing and explaining the problems and my options. I know I will be calling Izzy's back very soon.
Izzy plumbing and heating and air conditioning there's so much good to say about this guy and his crew. So I'll start with experience their experienced crew worked hard to get my new AC unit installed when the temperature was into the 90s! It was completed quickly efficiently and they were out the door before I got home from work.
Not only did they install the unit....they also baby sat my (dog) Tyler !!!
I highly recommend Izzy's for all plumbing problems also....thx for always answering my desperate calls with quick responses!
Besides Izzy being the awesome guy he is, his prices are actually doable for seniors!
Izzy and team are very professional, knowledgeable, and hard working.It was a pleasure to have them working on our plumbing. They did an excellent job helping us replacing some disgusting old pipes in our house. They also do a great job in communicating to us any problems or potential problems they spot during the job. Great attention to details. I will definitely call them again if I ever run into plumbing issues in the future.
Izzy has done work for me over the past 10 years. He picks up the phone when I call and shows up for appointments on time. We review the work that will be completed ahead of time. There have never been any surprises about the cost of the job. He is meticulous in his work and always leaves the workspace tidy. I must have recommended him to at least 10 family members and friends over the years. I won't go with anyone else. Why would I? Keep up the great work that you do, Izzy!